Legal

Terms of Service

G.L Horses INC. d/b/a OnStride™

Effective Date: March 1, 2026  ·  Last Updated: March 1, 2026

1. Definitions

The following terms have the meanings set forth below when used in these Terms:

2. Eligibility; Account Responsibilities

2.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under applicable law.

2.2 Account Registration

To access most features of the Services, you must register for an account and provide accurate, current, and complete information. OnStride™ reserves the right to reject or disable accounts that contain false or misleading information.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account. Promptly notify OnStride™ at admin@onstrideapp.com if you suspect any unauthorised access.

2.4 Role-Based Access and User Management

The Account Owner controls permissions and access levels for all Users. Customer is responsible for ensuring all Users comply with these Terms and promptly revoking access for any User who no longer requires it.

2.5 No Use by Children Under 13

The Services are not directed to children under the age of 13. Customer represents and warrants that it will not knowingly submit Personal Data of children under 13 to the Services.

3. License; Restrictions; Service Changes

3.1 License Grant

Subject to these Terms and timely payment of all applicable Fees, OnStride™ grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services solely for Customer's internal business operations during the Term.

3.2 Restrictions

Customer will not, and will not permit Users or third parties to:

• Copy, modify, adapt, translate, or create derivative works based on the Services.
• Reverse engineer, decompile, or disassemble the Services.
• Build or assist in building a competitive product or service.
• Sublicense, sell, resell, transfer, or assign the Services to any third party.
• Use the Services to violate any applicable law or third-party rights.
• Introduce malware, viruses, worms, or other malicious code into the Services.

3.3 Service Changes

OnStride™ may modify, update, enhance, or discontinue features of the Services at any time. If OnStride™ materially reduces the core functionality of a paid Subscription plan, OnStride™ will use commercially reasonable efforts to provide at least 30 days' advance notice.

3.4 Beta Features

Beta Features are provided "AS IS" without warranty of any kind. OnStride™ may change, suspend, or discontinue Beta Features at any time without notice and without liability.

4. Horse and Animal Care Disclaimer

Customer and Users should always consult qualified professionals (including licensed veterinarians, certified trainers, and facility safety experts) for decisions affecting animal welfare, human safety, or facility operations.

5. Customer Data; Privacy; Security

5.1 Ownership of Customer Data

Customer retains full ownership of all Customer Data. OnStride™ acquires no ownership interest in Customer Data, except for the limited rights expressly granted in these Terms.

5.2 License to Operate the Services

Customer grants OnStride™ a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, process, and use Customer Data solely as necessary to provide, maintain, and improve the Services; prevent or address technical issues; comply with applicable law; and enforce these Terms.

5.3 Aggregated and De-Identified Data

OnStride™ may create and use aggregated and/or de-identified data derived from Customer Data for product analytics, benchmarking, and service improvement. Such data does not identify Customer or any individual.

5.4 Privacy Policy and Data Processing Addendum

OnStride™'s collection and use of Personal Data is governed by the Privacy Policy, incorporated herein by reference. Where OnStride™ processes Personal Data on Customer's behalf, the Data Processing Addendum ("DPA") attached as Addendum A applies.

5.5 Security Measures

OnStride™ maintains commercially reasonable administrative, technical, and physical safeguards including encryption of data in transit, access controls, and regular security monitoring. No security system is 100% secure.

5.6 Data Breach Notification

In the event of a confirmed Personal Data Breach, OnStride™ will notify the affected Customer within 72 hours of confirming the breach, to the extent reasonably practicable.

5.7 Data Retention; Export; Deletion

Upon account closure or termination: Customer may request export of Customer Data; OnStride™ will delete Customer Data within 90 days of account closure unless a longer retention period is required by applicable law.

5.8 HIPAA Disclaimer

The Services are not designed or intended to comply with HIPAA. Customer will not use the Services to store, transmit, or process protected health information (PHI). OnStride™ does not act as a "business associate" as defined under HIPAA.

6. Acceptable Use Policy

6.1 Permitted Use

Customer and Users may use the Services only for lawful business purposes consistent with these Terms, the Documentation, and all applicable laws and regulations.

6.2 Prohibited Conduct

Customer will not, and will ensure Users do not, use the Services to:

• Upload, transmit, or store content that is unlawful, infringing, defamatory, harassing, threatening, or fraudulent.
• Upload, transmit, or store malware, ransomware, spyware, viruses, worms, or any other malicious code.
• Attempt to gain unauthorised access to the Services, other Customer accounts, or OnStride™'s backend systems.
• Send unsolicited bulk communications, spam, or phishing messages through the Services.
• Violate the privacy rights of any individual or collect Personal Data unlawfully.
• Interfere with, disrupt, or damage the performance, security, or integrity of the Services.
• Use the Services for any purpose that violates applicable export control, sanctions, or anti-money laundering laws.

7. Fees; Billing; Renewals; Taxes

7.1 Subscription Plans and Fees

Paid Subscription plans are billed in advance on a recurring basis, monthly or annually, as selected by Customer. All Fees are stated in U.S. dollars. All Fees are non-refundable except as expressly required by applicable law.

7.2 Auto-Renewal

Subscriptions automatically renew for successive terms of the same duration unless Customer cancels before the renewal date. By subscribing, Customer authorises OnStride™ and its payment processors to automatically charge the payment method on file.

7.3 Cancellation

Customer may cancel a Subscription at any time through the account settings or by contacting admin@onstrideapp.com. Cancellation takes effect at the end of the then-current billing period.

7.4 Stripe Connect; Payment Processing Fees

OnStride™ uses Stripe Connect to facilitate payments between barn operators ("Connected Accounts") and their clients. All invoice payments are processed through Stripe's secure payment infrastructure.

• No Platform Fee. OnStride™ does not charge a processing fee or platform fee on top of Stripe's standard transaction rate (currently 2.9% + $0.30 per successful charge) for Connected Account transactions.
• Processing Fee Responsibility. By default, the Connected Account (barn operator) absorbs Stripe's processing fee — the barn receives the invoice amount minus the fee. Barn operators may elect to pass the Stripe processing fee to the customer as a visible "Processing Fee" line item on invoices. When enabled, the exact fee (2.9% of the subtotal plus $0.30) is calculated automatically and added to the invoice total.
• Fee Disclosure. If a processing fee is passed to the customer, it will be clearly itemised on the invoice before the customer proceeds to payment. Customers always see the full amount they will be charged.
• Stripe Terms Apply. All payments are subject to Stripe's Terms of Service and Connected Account Agreement. OnStride™ is not liable for payment failures, processing delays, chargebacks, or disputes — these are governed by Stripe.

7.5 Payment Failure; Suspension

If a payment fails or is overdue, OnStride™ will notify Customer. If payment is not received within 10 days of notice, OnStride™ may suspend Customer's access to the Services. Continued non-payment after a further 30-day period may result in termination and deletion of Customer Data.

7.6 Taxes at Checkout

Applicable sales tax, use tax, VAT, or other governmental assessments may be added to the transaction amount at checkout based on the customer's billing location. Tax calculation is provided by Stripe Tax where enabled and is the responsibility of the barn operator to configure correctly for their jurisdiction. OnStride™ does not provide tax advice and recommends that barn operators consult a qualified tax professional regarding their tax obligations.

7.7 Taxes

Fees do not include taxes, levies, duties, or similar governmental assessments. Customer is responsible for paying all Taxes associated with its purchases under these Terms.

8. Third-Party Services; Integrations

The Services may integrate with, link to, or make available third-party services. OnStride™ does not control and is not responsible for the availability, accuracy, content, or practices of any Third-Party Services. Your use of Third-Party Services is governed solely by the terms and privacy policies of those third parties.

9. Confidentiality

Each party agrees to keep the other party's Confidential Information confidential and to use it only as necessary to perform its obligations or exercise its rights under these Terms. Confidentiality obligations survive termination of these Terms for a period of 3 years with respect to general Confidential Information, and indefinitely with respect to trade secrets.

10. Intellectual Property

10.1 OnStride™ Intellectual Property

The Services and all components thereof — including software, source code, user interface designs, graphics, trademarks, and Documentation — are owned exclusively by OnStride™ and its licensors. These Terms do not transfer any ownership of OnStride™'s Intellectual Property Rights to Customer.

10.2 Customer Intellectual Property

These Terms do not transfer any ownership of Customer Data or Customer's Intellectual Property Rights to OnStride™. Customer's brand, trademarks, and proprietary materials remain the sole property of Customer.

10.3 Feedback

If Customer or any User provides Feedback to OnStride™, Customer grants OnStride™ a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, distribute, and incorporate such Feedback into the Services or any other products or services, without any obligation of compensation.

11. Term; Suspension; Termination

11.1 Term

These Terms commence on the date Customer first creates an account or accesses the Services and continue until terminated in accordance with this Section.

11.2 Termination by Customer

Customer may terminate these Terms at any time by cancelling its Subscription and ceasing use of the Services, effective at the end of the then-current billing period.

11.3 Termination for Cause

Either party may terminate these Terms for material breach upon written notice if the breach is not cured within 30 days of receipt of such notice (or immediately if the breach is not capable of being cured).

11.4 Termination by OnStride™ Without Cause

OnStride™ may terminate these Terms at any time upon 30 days' written notice, subject to refunding any prepaid Fees for the unused portion of the terminated period.

11.5 Suspension

OnStride™ may immediately suspend Customer's access to the Services without prior notice if OnStride™ reasonably believes Customer's use poses a security risk, violates applicable law or these Terms, or Customer has failed to pay Fees when due.

11.6 Effect of Termination

Upon termination, Customer's licence to access and use the Services immediately ceases and Customer must promptly request export of Customer Data. Sections 1, 4, 5.1, 5.3, 5.7, 9, 10, 12, 13, 14, 15, 16, and 17 survive termination.

12. Warranties; Disclaimers

12.2 OnStride™ Service Warranty

OnStride™ warrants that the Services will perform materially in accordance with the Documentation under normal use. As Customer's sole remedy for breach of this warranty, OnStride™ will use commercially reasonable efforts to correct any material non-conformance reported in writing within 30 days of occurrence.

12.3 Disclaimer of Other Warranties

13. Limitation of Liability

13.1 Exclusion of Indirect Damages

13.2 Liability Cap

OnStride™'s total cumulative liability will not exceed the greater of: (a) the total Subscription Fees paid by Customer to OnStride™ in the 12 calendar months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars ($100.00).

13.5 Claims Limitation Period

Any claim arising out of or related to these Terms must be brought within one year of the date the claiming party knew or reasonably should have known of the claim.

14. Indemnification

14.1 Customer Indemnification

Customer will indemnify, defend, and hold harmless OnStride™ and its officers, directors, employees, contractors, licensors, and agents from and against any Claims arising out of or related to: (a) Customer Data; (b) Customer's or Users' use of the Services in violation of these Terms; (c) Customer's business operations, including animal care, facility safety, and training activities; or (d) Customer's violation of applicable law.

14.2 OnStride™ Indemnification

OnStride™ will indemnify, defend, and hold harmless Customer from and against any third-party Claims alleging that the Services infringe any valid and enforceable patent, copyright, trademark, or trade secret, provided the infringement is not caused by Customer's modification, combination with third-party products, or use of Beta Features.

15. Dispute Resolution; Governing Law; Class Waiver

15.1 Informal Resolution

Before initiating any formal dispute proceeding, the parties agree to attempt to resolve the dispute informally by providing written notice and negotiating in good faith for at least 30 days.

15.2 Binding Arbitration

If a dispute is not resolved through informal resolution, it will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its then-current Commercial Arbitration Rules.

15.3 Governing Law; Venue

These Terms will be governed by the laws of the State of New Jersey, without regard to its conflict of laws principles. The arbitration seat and venue will be Essex County, New Jersey.

15.5 Class Action Waiver

16. Modifications to Terms

OnStride™ may update these Terms from time to time. OnStride™ will provide notice of material changes by: (a) posting the updated Terms with a revised "Last Updated" date; and (b) sending an email notice to the Account Owner at least 14 days before the effective date. Customer's continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. General Provisions

17.1 Assignment

Customer may not assign, transfer, delegate, or sublicense these Terms without OnStride™'s prior written consent. OnStride™ may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all assets.

17.2 Force Majeure

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, internet failures, or power outages.

17.3 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force and effect.

17.5 Entire Agreement

These Terms, together with the Privacy Policy, the DPA (if applicable), and any other documents expressly incorporated by reference, constitute the entire agreement between the parties and supersede all prior agreements.

17.7 Notices

All legal notices must be in writing and delivered to OnStride™ at admin@onstrideapp.com with the subject line "Legal Notice" or by certified mail to 12 Lee Road, Livingston, NJ 07039.

17.9 Electronic Execution

These Terms may be accepted electronically. Electronic acceptance (e.g., clicking "I agree" or creating an account) is legally binding and has the same force and effect as a written signature.

18. Contact Information

Addendum A — Data Processing Addendum (DPA)

This Data Processing Addendum ("DPA") forms part of the OnStride™ Terms of Service and applies only to the extent OnStride™ processes Personal Data on behalf of Customer in the course of providing the Services, where Customer is a controller/business and OnStride™ is a processor/service provider under applicable privacy laws.

DPA 1. Roles of the Parties

Customer acts as the controller or business with respect to Personal Data submitted to the Services. OnStride™ processes Personal Data only on documented instructions from Customer, as set forth in the Terms, this DPA, and Customer's configuration and use of the Services.

DPA 5. Security Measures

OnStride™ will implement and maintain commercially reasonable technical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

DPA 6. Sub-Processors

Customer authorises OnStride™ to engage sub-processors to assist in providing the Services. OnStride™ will provide at least 14 days' advance notice before engaging a new sub-processor that will process Customer Personal Data, allowing Customer to object on reasonable data protection grounds.

DPA 8. Personal Data Breach

OnStride™ will notify Customer without undue delay, and where feasible within 72 hours, after becoming aware of a confirmed Personal Data Breach that affects Customer Personal Data.

DPA 12. CCPA/CPRA Service Provider Terms

To the extent the CCPA/CPRA applies, OnStride™ acts as a "Service Provider/Contractor" and will: (a) process Personal Data only to perform the Services; (b) not "sell" or "share" Customer Personal Data as defined under the CCPA/CPRA; (c) not retain, use, or disclose Customer Personal Data outside the business purpose of providing the Services.

These Terms of Service are provided for contractual purposes. OnStride™ recommends that all customers consult a qualified attorney to evaluate their specific legal obligations, particularly with respect to data privacy, animal care liability, and any industry-specific regulations applicable to their operations.