Account & data

Delete your OnStride™ account

You can delete your OnStride™ account at any time, from the mobile app or by asking us. This page explains both ways and exactly what happens to your information.

Delete it in the app

Open the OnStride™ app and sign in

Use the same email, Apple or Google sign-in you normally use.

Go to Account

Open Account from the app's menu.

Tap “Delete your account”

Review what will be removed, then confirm. You are signed out straight away.

Ask us to delete it

No longer have the app, or can't sign in? Email us from the address on your account and we will delete it for you. We may reply to confirm the request comes from you before we act on it, and we complete requests within 30 days.

Request account deletion

Or write to support@onstrideapp.com with the subject “Delete my OnStride account”.

What is deleted

Your name, email address, phone number, profile photo and password.
Your links to Apple or Google sign-in.
Your membership in every barn, and your contact details and notes on horses you were responsible for.
Any barn where you are the only member, together with its data.

What is kept

Invoices and payment records are kept because tax and accounting law requires it, but they no longer show your name or contact details.
Records that belong to a barn you were part of, such as horse care history, stay with that barn.

Barn owners

If you own a barn that still has other members, we can't delete your account until that barn is handed over or closed, because deleting it would remove everyone else's data too. Sign in on the web to transfer ownership, or remove members and cancel your subscription, then delete your account. If you need help, email us and we'll walk you through it.

For more about how we handle your information, read our Privacy Policy.