OnStride Privacy Policy
Last Updated: 11/24/2025
OnStride (“OnStride,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application, website, and related services (the “Services”).
By using OnStride, you agree to the practices described in this Privacy Policy.
Information We Collect
A. Information You Provide
We may collect the following when you use OnStride:
Account information: Name, email, phone number, password, barn/organization details.
Profile information: Horse data, owner/trainer information, schedules, billing details.
Payment information: Billing addresses, invoicing details, and transaction history.
Note: Payments are processed through third-party partners (e.g., Stripe, PayPal, QuickBooks). We do not store full credit card numbers.
B. Information Collected Automatically
When you use the app, we automatically collect:
Device data: Device type, operating system, browser type, IP address.
Usage data: Actions taken in the app, page views, features used, log activity.
Location data (optional): Only if you enable device location permissions.
C. Information From Third Parties
We may receive information from:
Payment processors (e.g., Stripe, PayPal, QuickBooks).
Barns, trainers, and owners who invite you to use the platform.
Analytics providers such as Google Analytics or Firebase.
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We use your information to:
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Provide, improve, and maintain the OnStride platform.
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Create and manage user accounts.
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Facilitate scheduling, billing, invoicing, and barn operations.
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Send notifications related to tasks, billing, or account updates.
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Personalize features and user experience.
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Communicate with you about updates, support, and security alerts.
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Detect and prevent fraud or unauthorized activity.
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Comply with legal and regulatory requirements.
How We Use Your Information
How We Share Information
We only share your information in the following situations:
A. With Your Permission
When you add a trainer, barn manager, owner, or team member to your account.
B. Service Providers
We may share information with companies that help us operate OnStride, such as:
Payment processors
Cloud hosting services (Firebase / Google Cloud)
Email or SMS providers
Analytics platforms
These vendors only receive the information necessary to perform their services.
C. Legal Requirements
We may disclose information if required to:
Comply with a law, regulation, or legal process.
Respond to government or law enforcement requests.
Protect the rights, property, or safety of OnStride, our users, or others.
D. Business Transfers
If OnStride is involved in a merger, acquisition, financing, or sale of assets, your data may be transferred as part of the transaction.
Cookies and Tracking Technologies
Our Services may use:
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Cookies
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Web beacons
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Firebase analytics tools
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These help us track usage, improve performance, and personalize the experience. You can disable cookies in your device or browser settings, though some features may not work properly.
Data Security
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We use industry-standard safeguards to protect your information, including:
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Encryption in transit and at rest
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Secure authentication
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Access controls
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Regular security audits
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However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we take every reasonable step to protect your data.
Data Retention
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We retain your information only as long as necessary to:
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Deliver our Services
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Meet legal obligations
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Resolve disputes
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Enforce our agreements
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You may request deletion of your data at any time (see Section 9).
Children’s Privacy
OnStride is not intended for users under 13. We do not knowingly collect info from children. If we become aware that a minor has provided personal information, we will delete it immediately.
Your Choices and Rights
A. Access and Updates
You can view and update your account information in the app at any time.
B. Opt-Out
You may opt out of:
Marketing emails
Notifications
Location tracking (if enabled)
C. Data Deletion
You may request that we delete your account and associated data by contacting us at:
support@onstrideapp.com
We may retain limited information to comply with legal obligations.
International Users
If you access OnStride outside the United States, your data may be transferred to and stored in the U.S. By using our Services, you consent to this transfer.
Third-Party Links
Our platform may contain links to third-party websites or tools we do not control. We are not responsible for their privacy practices, and we encourage users to review their policies separately.
Changes to This Privacy Policy
We may update this Policy from time to time. If changes are significant, we will notify you through:
In-app notifications
Updated “Last Updated” date at the top of the Policy
Continued use of the platform means you accept the updated Policy.
Contact Us
If you have questions or concerns about this Privacy Policy, you can contact us at:
OnStride Support
Email: gal@onstrideapp.com
Website: www.onstrideapp.com